Return & Replacement Policy

1.1  B2B & Export Orders

• Defective • Damaged during transit; • Incorrectly supplied; or • Materially different from the specifications agreed in writing.

All such claims are subject to verification and approval by EthnoIndia Exports Private Limited.

1.2  Inspection & Claim Window

• Transit damage; • Shortage; • Incorrect product; • Visible defect; or • Significant quality issue

must be reported to us in writing within 48–72 hours of delivery.

Claims submitted after this period may not be accepted unless otherwise agreed in writing.

1.3  Documentation & Proof

To process a return, replacement, damage, shortage, or quality claim, the buyer may be required to provide appropriate supporting evidence, including:

• Clear photographs of the products and packaging; • Video or photographs taken during unboxing; • Images of shipping labels and outer packaging; • Details of the affected quantity; • Purchase or order documentation; • An official surveyor report, where applicable; and • A carrier or shipping-line damage report, where applicable.

EthnoIndia Exports Private Limited reserves the right to request additional information or evidence where necessary to evaluate a claim.

1.4  Non-Returnable Items

The following items are generally non-returnable:

• Customized products; • Private-label products; • Made-to-order products; • Specially sourced products; • Perishable items, where applicable; • Products damaged due to improper handling, storage, installation, use, or care by the buyer; and • Products altered, modified, repaired, or otherwise handled after delivery without prior written approval.