Refund Policy

1.1  Refund Eligibility

• An approved cancellation made before production, sourcing, or procurement has commenced; or • An approved claim involving defective, damaged, incorrect, or otherwise eligible goods.

All refund claims are subject to verification and approval.

1.2  Resolution Options

Monetary Refund — A monetary refund may be provided where mutually agreed and approved by EthnoIndia Exports Private Limited.

The final resolution will depend on the individual circumstances of the claim and the terms agreed with the buyer.

1.3  Refund Processing

Approved monetary refunds will generally be processed within 7–14 business days from the date of final approval.

Where possible, refunds will be issued through the original payment method or by bank transfer, subject to applicable banking and regulatory requirements.

1.4  Non-Refundable Charges

Unless otherwise expressly agreed in writing, the following charges are generally non-refundable:

• Shipping charges; • Freight charges; • Insurance charges; • Customs duties; • Import taxes; • Destination handling charges; • Port or terminal charges; and • Other third-party logistics or statutory charges already incurred.